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Facts & Questions

Please review the below to answer any questions you may have. Should you not find what you need, please contact us for further assistance.

Do you provide support?

Yes, we provide lifetime technical support. Where possible, remote assistance will be provided. Should a technician be required, we will take the necessary steps to arrange a site visit as quick as possible to reduce down time.

Office Land line:    +27 13 750 0327 / +27 13 110 3759                       

Support Mobile:    +27 79 279 4305 / +27 71 498 8436                        

Admin Mobile:       +27 72 981 8804

Email:    support@dryersforafrica.co.za

What information will I get with the equipment?

A hardcopy manual will be provided with your welcome letter, manufacturer's certificate, wiring diagram and processing manual. A USB will be included with soft copies of the above, training videos, extra reading material and more.

What types of equipment do you provide?

Review the brochure available for download below. Refer to the volumes you wish to process, types of processing, energy supply and other information. Once a model has been identified, you can contact us for further assistance, formal quotation etc. If you need us to help you identify your processing potential, kindly submit your information via the 'contact us' links available on the website.

Do you sell 'second-hand' units?

While they aren't readily available - there are the odd occasions where a dryer is for sale. We will list these units as they become available on our facebook page. 

What's the lead time on an order?

An ETD will be provided on receipt of the order and deposit. We manufacture and assemble your equipment based on your individual requirements. Because there are so many contributing factors we haven’t got the space to keep pre-assembled equipment in stock. We advise a delivery time of 4 – 8 weeks. This is only a guide. We treat your order as a priority and will do everything in our power to deliver earlier.

How do I place an order?

Once you've received your formal quotation, complete the sales agreement and pay the minimum required deposit. Email a copy of the signed sales agreement, deposit proof of payment and order to your sales representative. You will receive your confirmation within 7 days that the order has been opened.

I need the equipment sent to me - how do I arrange this?

We are able to assist with a number of different freight options. Door to Door, Door to Depot and more. We use a reliable, competitively priced and service orientated Logistics Companies to assist with domestic and international deliveries. They are familiar with our products and provide us with customised transport solutions. If you prefer to arrange your own freight, you are more than welcome to contact them for a quotation or direct your agent to us and we will assist with the arrangements. Complete the necessary section on the Sales Agreement to continue with freight options. Freight estimates are only valid for a 30 day period - any revised estimates will be adjusted accordingly on your quotation.

Are the goods insured during transport?

No, we are unable to provide insurance for goods unless catered for by your Agent. INCOTERMS 2020 and their defintions will dictate the manner the goods are being transported under.

How long do I wait for the goods to be delivered?

This will vary depending on the type of goods being shipped and where it's being shipped too. 

Domestically, goods should arrive no later than 3 days from dispatch of goods. 

International shipments going vai air can take up to a week to clear customs and then make its way to the next Customs check point.

Equipment sent via seafreight will take approximately a week to be loaded and dispatched from the Port. Vessels take anywhere from 2 weeks to 8 weeks to arrive at the destination Port. Goods are then cleared and made available for further transport.

Waybills / Bill of Lading / Airway Bill etc are only available once the goods / documents have been dispatched. These will be rovided as soon as they are received from the Clearing Agent.

What are INCOTERMS 2020

The Incoterms® rules are the world’s essential terms of trade for the sale of goods. Whether you are filing a purchase order, packaging and labelling a shipment for freight transport, or preparing a certificate of origin at a port, the Incoterms® rules are there to guide you. The Incoterms® rules provide specific guidance to individuals participating in the import and export of global trade on a daily basis. 

Rules for any mode or modes of transport:                                                              Rules for sea and inland waterway transport:

EXW: Ex Works                                                                                                                  FAS: Free Alongside Ship

FCA: Free Carrier                                                                                                               FOB: Free on Board

CPT: Carriage Paid To                                                                                                       CFR: Cost and Freight

CIP: Carriage and Insurance Paid To                                                                            CIF: Cost Insurance and Freight

DAP: Delivered at Place

DPU: Delivered at Place Unloaded

DDP: Delivered Duty Paid                                                                                                           

What is the difference between the Container Dryers and the Agri-Dryers?

Container Dryers are manufactured using refurbished shipping containers and assemblying an insulated dryer inside. The dryer travels and stays inside the container. This allows a smaller team of technicians, fewer days to install a unit.

The Agri-Dryers are shipped as lose components and assembled inside a factory on site. This requires a larger team for more days to install a unit.

Whats the difference between a Type 1 and Type 2?

Type 1 dryers are dryers that have one set of doors to load and off-load product with. Type 2 dryers have a door in the front of the unit and in the back to facilitate a better work flow and semi-continous drying.

What can I dry in the dryers?

Basically anything organic. Fruits, Vegetables, Herbs, Meats, Fish, Timber, Briquettes and more.

Can I have a customised or modified dryer?

Yes, should you require a smoker or need to move the doors to facilitate the building, we are able to assist. 

How many kgs can the dryers hold?

The dryers hold different volumes based on the materials being dried. 1kg of mango takes up a lot less space than 1 kgs of leaves. Measure the weight of product over an area of 900mm x 600mm (tray size). We will then calculate the number of trays you need to fill to dry a certain amount of product. 

Example: I want to dry 100kgs of mango per batch.

Approx. 5kgs of mango fits on an area of 900mm x 600mm. 1 tray = 5kgs. 100kgs divided by 5kgs = 20 trays.

Dryer with 20 trays: AD100 Agri-Dryer (Electric) or AD100 Agri-Dryer (Solar)

Example: I want to dry 20000kgs of chillies per month.

Approx. 2,5kgs of birdseye chillies fit on an area of 900mm x 600mm. 1 tray = 2,5kgs. 20000kgs divided by 22 days in a month = 909kgs per day. 90kgs divided by 2,5kgs = 364 trays.

Dryer options: 

CD1500 Container Dryer (Electric, Gas, Solar, Biomass), AD1500 Agri-Dryer (Electric, Gas, Solar, Biomass), AD2500 Agri-Dryer (Electric, Gas, Solar, Biomass), Custom Unit or a combination of smaller units.

What is in the service toolbox?

The service toolboxes are assembled based on each piece of equipments requirements. The toolbox is provided to ensure that you, as an operator, have the equipment and tooling needed to assist with technical maintenance and repair of your unit. It will have a rivet gun, multimeter, drill and more. We also provide consumables. This will enable you to manage and perform maintenance on your equipment without needing to 'make do' with inappropriate tooling that could hurt you or damage the equipment. 

Submit your question here

Documents

01

sales agreement ver11

Version 11 - 2022

download

02

Brochure

2022 - latest update

download

03

drying schematic

2017 - latest version

download

04

juicing schematic

2017 - latest version

download

05

incoterms
2020

2020 - visit website

download

06

Tech guide-
changing humidity

2017 - non PLC models

download

07

tech guide - changing the temperature

2017 - non PLC models

download

08

tech guide - 
changing the timer

2017 - non PLC models

download

09

tech guide - 
changing the timer format

2017 - non PLC models

download

10

drying process

Difference between batch and semi-continous drying

download

11

show brochure

2017 

download

12

Bee Certificate

Exp. 04.03.2023

download